Membership is free, and there are no joining fees or annual fees.
You can use one login ID on your PC, smartphone, and mobile phone.
To register as a new member, please register here.

If you are unable to register as a member, it may be due to the following reasons:

If there is an error in your input.
⇒Please check the error message displayed in red before registering as a member.

・If you have previously registered with the same email address ⇒ If you see the message "The login information you entered is already in use," this means that you have already registered with the same email address.
If you have forgotten your previous registration details, please reset your password and log in.

If you wish to change your registration information, you can do so by going to "Confirm/Edit Registration Information" on your My Page.
If you have changed your email address, please change it by clicking "Change your login email address."

When your order is complete, an order confirmation email will be sent to your registered address.

If you do not receive an email, it may be due to a delay in email delivery, an incorrect email address being registered, or you may have set up email reception from specific domains.
Please add "@sondersable.com" to your designated receiving list before placing your order.

If you do not receive an email within an hour after your order has been placed, the following may be the cause.

1. The order has not been completed.
2. The registered email address is incorrect.
3. The email has been sorted into the spam folder.
4. The domain is specified in the spam settings, or is not specified as an allowed domain.

You can check your orders from the "Order History" section of your My Page.
If you do not receive an order completion email, please check your My Page.

If you cannot confirm your order in "Order History", an error has occurred and your order has not been completed successfully.

If you would like to confirm your order, please contact customer support by email.

In addition, if you have set up reception from specific domains, you will not receive emails.

Please be sure to add "@sondersable.com" to your designated receiving list before contacting us.

① If you place your order within one day, you can cancel it on the same day.

If you wish to cancel, please contact us via "Customer Inquiries".

②If you wish to change your address, please contact us via "Customer Inquiries."

③You can change the color or size of the product. If you wish to make any changes, please contact us via "Customer Inquiry".

*We apologize for any inconvenience, but depending on the content, it may take some time to confirm, so please give it careful consideration before placing your order.

①You can choose to pay for your products by credit card, PayPal, or convenience store payment.
▶Payment by credit card [Accepted cards]
VISA
MASTER
JCB
AMEX
Discover
DinersClub

*Diners can only be used with cards that have been registered in your user information. New cards cannot be used.
*All of the above card companies allow lump sum or installment payments.

【remarks】
We use a system called SSL for card payments. Your card number will be encrypted before being transmitted, so please rest assured.
Our card payment system does not issue credit card receipts. Please check the statement sent to you by your card company.

[Note]
Please use a ticket in your own name.
If there is a problem with your credit card, your order will not be accepted.
If you choose to pay by credit card, please note that orders may be shipped together even if they are placed on the same day.
Please note that if you leave your credit card payment incomplete for more than an hour, your order will be automatically cancelled.
You will need to access the website of the company that issues the card you will be using and register the necessary information in advance.
If you have any questions, please contact your card issuer.

If you discover a product defect upon receiving the product, please contact us via "Customer Inquiry" within 7 days.

Please note that we cannot accept returns or exchanges for the following items.

·bikini

Swimsuit

·underwear

*Please note that we cannot accept returns in the following cases:

・Products that have been delivered more than 8 days ago

・If the manufacturer's packaging (package, gift box, etc.) is damaged

- Products that have been used by the customer even once or that show signs of use

- Products that have been altered, washed or cleaned by the customer after delivery

・Products that have acquired odors, stains, or scratches while in the customer's possession

If you wish to return an item, please contact us without refusing to accept the item you ordered.

If not, the package will be returned to our logistics service provider's warehouse and we will not be able to process the return directly.

Please note that returns will not be possible unless you contact us first.

Please note that if you wish to return a product, you will be responsible for all shipping costs (both delivery costs and return shipping costs) plus handling fees for the product.

Please note that in the case of a return, the previous shipping fee will not be refunded.

Once we receive the returned item, we will process your refund. Please note that this will take some time.

If you wish to exchange an item, please contact us.

We will discuss the exchange procedure with you, so please contact us at the email address listed below.

Please note that we cannot accept exchanges if any of the following conditions apply:

-Size difference (measurements may vary slightly)

・Different image

- Dye odor due to the nature of the material

・Some of our products are manufactured overseas, so we cannot accept returns or exchanges for slight creases, stains, minor fraying, creases, etc.

[If you purchase with Paypal payment]

Refunds will be completed within 2 days.

[If you purchase with a credit card]

Refunds will be completed within 7 days.

This is a service that notifies you by email of sale information, notifications of new trendy items, and more.

You can subscribe or unsubscribe to email newsletters from the "Email Distribution List" on your My Page.

If you are not receiving the e-mail newsletter even though you have set up the delivery settings, this may be because you entered the wrong e-mail address or the e-mail address is specified as a domain.

Please make sure you have added "@sondersable.com" to your designated receiving list.